Privacy Policy for MayTrainer
1. Who We Are
This Privacy Policy describes how MayTrainer(“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website, mobile app, or personal training services.
We are committed to complying with the UK GDPR, EU GDPR, and relevant US privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.
2. Information We Collect
We may collect the following personal data:
- Identification Data: Name, age, gender
- Contact Data: Email address, phone number
- Health Data: Medical information via PAR-Q forms (with explicit consent)
- Payment Data: Processed securely via Stripe or app stores (we do not store full card details)
- Device/Usage Data: IP address, browser/device info, in-app behaviour
3. How We Collect Your Data
- When you register via our app or website
- When you purchase a package or subscribe
- When you complete health or booking forms
- When you contact us via email or social media
- Through cookies or analytics tools on our website
4. Why We Collect Your Data
We collect your data to:
- Provide you with personalised fitness services
- Process payments securely
- Monitor progress and tailor training plans
- Respond to your enquiries
- Comply with legal obligations
- Improve our services and user experience
5. Legal Bases for Processing (UK/EU)
Under the UK and EU GDPR, we rely on the following legal bases:
- Consent: For collecting health data and sending marketing emails
- Contractual necessity: For fulfilling services you've requested
- Legal obligation: Where required by law (e.g. tax records)
- Legitimate interests: For business improvements and fraud prevention
6. How We Store and Protect Your Data
- Data is stored on secure, encrypted platforms
- Health data is accessed only by your assigned trainer(s)
- Payments are processed via Stripe and app store providers
- We retain your data only for as long as necessary
7. Third-Party Services
We may share your data with trusted third-party providers to deliver our services:
- Stripe (payments)
- Calendly or other booking tools
- Google Analytics (site and app analytics)
- App Stores (Apple/Google) for in-app subscriptions
These providers are contractually obligated to protect your data.
8. International Data Transfers
If you are based outside the UK, your data may be transferred to servers located in the UK or other countries where our partners operate. We ensure that such transfers comply with applicable data protection laws.
9. Your Rights (UK/EU GDPR)
You have the right to:
- Access a copy of your personal data
- Correct any inaccurate data
- Request deletion of your data (right to be forgotten)
- Withdraw consent at any time
- Object to processing for marketing purposes
- Lodge a complaint with the ICO (UK) or your local data authority
To exercise your rights, email: maytrainerfitness@gmail.com